Updates & How-To Guides

This article focuses on how modern incident management platforms support faster response, clearer accountability, and compliance readiness, enabling organisations to move from reactive firefighting to controlled, resilient operations.

In today’s highly digitized and AI-driven business environment, enterprises ranging from data centres and office buildings to smart factories and energy grids rely heavily on interconnected systems. Any disruption or failure in any of these systems and processes must be effectively handled at the earliest to ensure the smooth operation of services. As business infrastructure and operations become more complex and automated, managing service disruptions, equipment failures, or