Facility Management - Data Centre and Building Operations Management Software as a Service
A multi-lingual Gen AI Assisted Enterprise Building and Facilities Operations Management Software On-Cloud & On-Premises, to deliver world-class services, optimize maintenance operations, optimize asset lifespan, reduce operational costs and increase tenant satisfaction.
Designed to consolidate and streamline building assets, incident management including impact analysis, change management, problem management, Vendor & Tenant management, assets and operations analytics. The Engineering Assist AI Bot empowers teams to quickly diagnose issues, recommend solutions, and support continuous improvement across operations.
Maintain continuity and confidence in a dynamic environment of employee, vendor, and supplier changes — PleoService ensures critical knowledge is retained.
Watch our solution here.
A software that is configured and customized uniquely to your own operations, buildings and team setup.
Gen-AI Engineering Bot
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Enables engineers to query incidents conversationally (e.g., "What caused this failure?") and supports multilingual communication across global teams.
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Correlates logs, changes, and historical incidents to identify root causes, recommend next actions, and reduce downtime.
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Translates logs into readable summaries, citing relevant logs, knowledge-based articles, and past incidents.
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Learns from historical data and feedback to improve over time, and automatically drafts post-incident reports with timelines and lessons learned
Monitor Your Data Centers, Buildings Operations, Equipment Uptime, MTTR, Maintenance Backlog and Perform Your Analytics from a 360 View Dashboard
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Self-Service Drill Up and Drill Down
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Self-Service Selection of Filters for Analysis
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Automated Weekly, Monthly Reporting
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Dashboard By Data Centers and Across Data Centers
Customer, Tenants & Vendors Self-Service Portal
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Announcements
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Submit and Track Visitation Requests
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If Facility Work is required, submit Permit to Work, Risk Assessment
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Submit and Track User Requests
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Book Resources (Meeting Rooms, Loading Bay)
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Monitor Incident Tickets
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Submit and Track New User Account (Authorizer) Application
Organizations
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Management of Tenants/Customers
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Management of Suppliers/Vendors
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Management of Different Buildings
Locations
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Management of Floors
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Management of Rooms, Data Halls
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Management of Different Buildings
Configurations Items/Assets
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Management of Assets, Inventories
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Management of Softwares, Hardwares
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Management of Configurations
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Associate Relationships for Impact Analysis
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Track Lifecycle, Warranties
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All Changes, Incidents, Problem on each Configuration Item
Services
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Management of Services
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Management of SLA/SLT (Service Level Targets)
Contracts
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Management of Tenants Contracts, their assets, inventories, services, SLTs (Service Level Targets)
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Management of Suppliers Contracts, assets they maintain, services, SLTs
Centralized Operations Ticketing System with Auto-Routing, Auto-Escalations & Prioritization
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User Requests Module with Configurable Workflow
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Change Module with Configurable Workflows for Emergency, Routine and Normal Change Types, Work Orders
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Incident Module with Configurable Workflow with Impact Assessments, Work Orders
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Problem Module Configurable Workflow with Root Cause Analysis, linking to Incidents
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Provisioning Module Configurable Workflow
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Visitation Module with Approval Workflow
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Resource Module with Approval Workflow
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User Account Request Module with Approval Workflow
Secure Deployment on Microsoft Azure Cloud
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Role-Based access control design
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Audit logging and retention of data access activities or system change activities
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Continuous security monitoring of resources
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Detect threats by monitoring requests & responses, internal logs
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Alerts on suspicious access patterns, activities, upload of malicious content
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Password policies enforced
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Multi Factor authentication enforced
Enterprise Integrations
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Integration with Building Management System (BMS) available
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Integration with PleoVisitor Management System available
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Integration with ERP Systems (SAP, Quickbooks) for Invoicing, Billing
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Integration with IOT Systems
Smart Facility Management Solutions Powered by Gen-AI
Integrated Facility Management - Data Centres, Manufacturing, Commercial, Retail and Telecommunications Building Operations Management Software-as-a- Service
Transform complexity into clarity with PleoData’s Gen AI Assisted Facility Management System.
Our platforms feature AI solutions & data analytics, which deliver real-time data to help organizations minimize costs, achieve exceptional operation and reduce downtime. We’ve worked with many businesses in Singapore and beyond, including building operators, facilities managers, data centre operators, manufacturers and telecommunication providers to increase their operational efficiency with Gen-AI Assisted Facility Management System.
Explore Our Facility Management Solution - CMMS PleoMaintenance
Explore Our Facility Management Solution - Energy-Savings PleoGram
Why AI Matters in Facility Management
Facilities operate across several buildings, mission-critical data centres, manufacturing plants and telecommunication providers: each demanding careful monitoring, cost-efficiency and regulatory compliance.
However, facility managers continue to encounter challenges such as:
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High costs
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Lack of visibility
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Frequent minor system failures
This is where the Gen-AI Assisted Facility Management System comes in!
Unlike traditional automation tools, which depend on predefined rules, our AI consistently learn from past activities, real-time and historical data to offer predictive insights and recommend the best course of action to be executed in an organization.
By incorporating AI into your facility management system, PleoData helps organizations to:
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Optimize parts inventory based on policy and AI models
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Optimize energy use for cost-efficiency and sustainability goals.
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Guide engineers to troubleshoot equipment faults
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Automate organization reporting to measure up to audit requirements
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Empower teams with real-time insights at every stage of operation
PleoData sets itself as the next-generation integrated facility management platform, crafted specifically for institutions that long for scalability, reliability and compliance.
Therefore, by blending facility expertise with AI-driven & data analytic solutions, we offer Gen-AI Assisted Facility Management System that not only controls today’s operational problems but also the future ordeals.
Benefits of PleoData’s Gen-AI Facility Management
Here are the core benefits of Gen-AI Assisted Facility Management System:
1. Reduced Downtime
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With real-time data from building systems, anomalies can be detected earlier enough before they escalate into huge problems, predicting minor and major failures days in advance.
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Support teams receive alerts days earlier, allowing them to resolve the problem on time, thus reducing business revenue loss and maintenance costs.
2. Improved Energy Efficiency
It is estimated that energy accounts for roughly 30-40% or even higher for a commercial building's operating expense.
By integrating AI into your facility:
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You can continuously optimize your lighting, HVAC and environmental settings based on real-time usage.
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Spot energy leaks and give advisory measures.
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Automate government energy requirements and give compliance reporting.
3. Context-Aware Faster Incident Resolution
When an incident occurs, PleoService Gen-AI Engineering Bot instantly retrieves and generates context-specific solutions. PleoService Gen-AI Engineering Bot analyzes similar past happenings and historical data to recommend a solution rapidly, thus reducing the Mean Time to Repair (MTTR). Each resolution becomes new training data, making the system smarter with every incident handled.
It is faster and easier to identify the root cause of any problem with Gen-AI and recommend possible solutions to the problem. By so doing, businesses are able to Reduce Mean Time to Repair (MTTR).
4. Automated Reporting
Manual reporting is tedious, prone to mistakes and resource-heavy.
Gen-AI is designed to automate reporting, draft documents for audit reporting from telemetry data, translate complex data into friendly and easy-to-understand insights and ensure all reporting is compliant with regulatory frameworks.
5. Scalable Operations
Gen-AI Assisted Facility Management System provide solutions by offering centralized dashboards for scalable operations across hundreds of buildings.
PleoService - Gen-AI Assisted Facility Management System provides hybrid, on-premise or cloud deployment to suit various enterprise needs, whether for a single facility or a worldwide portfolio.
Key Features of PleoData’s Gen-AI Facility Management Solutions
PleoData facility management tool is the next-generation platform powered by AI intelligence.
Each feature in this platform has been designed to pinpoint real-world needs of tenants, executives, operations teams and vendors, producing tangible improvements in compliance, cost efficiency and uptime.
Here are the key features of PleoData Gen-AI Facility Management System:
Engineering Assist AI Bot
Thanks to PleoData’s engineering assistant AI bot, facility engineers can use the Gen-AI bot to ask questions related to the issue at hand and receive grounded and specific answers instantly.
Similarly, by cross-referencing sensor data and historical incidents, the Gen-AI bot accelerates root-cause detection of system failure and continues to learn, making future downtime faster and more precise.
Integrated Dashboard & Analytics
Handling facility operations across various systems often results in shattered visibility. Integrated dashboards and analytics play a pivotal role in enhancing faster and data-driven decision-making with maximum transparency across businesses. PleoData Gen-AI integrated dashboard helps to answer questions immediately and track Mean Time to Repair (MTTR), uptime and maintenance backlog once. Also, managers are able to receive automated reports in seconds instead of sieving through raw data.
Self-Service Portal for Tenants, Vendors, and Customers
PleoService self-service portal empowers tenants, customers and vendors to do the following:
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Tenants: request visitation access, book resources, submit incident tickets and more.
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Vendors can view SLA requirements; track work permits and log maintenance activities.
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Customers can resolve requests and access updates in seconds.
This leads to seamless workflows in business, lower administrative overhead and maximum tenant satisfaction.
Asset & Contract Lifecycle Management
Gen-AI Assisted Facility Management System centralizes and automates contract and asset health in the following ways:
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Track warranties and service contracts
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Vendor & customer SLA monitoring
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Assets are monitored for risk, depreciation and performance.
Integration of Gen-AI promotes robust vendor accountability, extended asset lifespan and lower total cost of ownership in a business facility.
Security, Compliance, & Deployment Options
PleoService provides the solution needed for enterprises to balance security, compliance and deployment options in the following ways;
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You can select either hybrid, cloud, or on-premises deployment models depending on business requirements.
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Help users to see only what’s required, reducing data exposure.
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Enhance internal governance and external audit logging and compliance.
Specialized Applications
PleoData’s Gen-AI Assisted Facility Management offers the following specialized applications:
Data Center Facility Management
Data center facility environments are critical areas where even a few hours of downtime can result in huge reputational risks and financial losses. Typically, unplanned power outages, cooling inefficiencies and poor system visibility are the most popular threats in a data center facility.
PleoService addresses these threats by:
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Continuous monitoring of IT infrastructure, electrical and environmental data to predict future mistakes. This reduces unexpected outages and maximize service availability.
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Connection with data center building management systems, ensuring integration with UPS and HVAC among other distribution units. This lowers redundancy in facilities.
Integrated Facility Management in Singapore
PleoService together with PleoGram is designed to meet compliance with building standards by automating reports, including local regulatory framework and Building and Constructions Authority (BCA) energy reporting.
Also, vendor, sensitive tenant and operational data is protected to align with Singapore’s Personal Data Protection Act (PDPA).
PleoData’s AI solutions has proven value in different organizations, including data centres, telecommunication providers, corporate towers, commercial and retail buildings. For each sector, the system streamlines operations, promotes transparency in facility and uptime, among others.
Our solution optimizes airflows and cooling loads, minimizing energy waste.
Building Management System Integration
Most businesses in Singapore have invested in Building Management Systems (BMS) to help them manage their facility lighting, HVAC, Chiller, Temperature, PUE, Power and many other building facility parameters.
PleoData’s Gen-AI Solutions, extends and increases BMS value through uninterrupted integration. It connects directly with your existing Building Management Systems infrastructure by pulling insights from building operations without needing expensive system overhauls.
Gen-AI automates the whole reporting process, validating, aggregating and submitting real-time energy data.
In addition, we deliver cost-saving and efficiency gains by connecting facility assets and analyzing cross-system data.
PleoData: Your Gen AI Assisted Facility Management System in Singapore
Transform your operations with Gen-AI-powered facility management software.
FAQs
What is the difference between facility management software and an integrated facility management system?
Facility management software (FMS) is designed to manage single operations, including energy tracking or maintenance, while an integrated facility management system (IFMS) automates facility functions into one intelligent platform that includes includes real-time dashboards, IoT integration, and predictive analytics.
How does smart facility management improve operational efficiency?
Smart facility management boosts operation efficiency by using IoT sensors, AI and Gen-AI to predict system failures, automate facility reporting and optimize energy use.
What role does AI play in data center facility management?
AI consistently learns from environmental, power, and cooling data to generate predictive insights. It proactively optimises system performance. Gen-AI rapidly summarizes information and gives you real-time updates, generates reports on the fly and guides engineering in troubleshooting equipment failures and guides engineers to write concise reports.
How does building management system integration reduce costs?
BMS integration connects several components including IoT devices, security, lighting and HVAC into one Gen AI-driven dashboard. Therefore, by constantly analyzing data across these systems, AI is able to detect system anomalies, alert early, and on energy savings, automate energy optimization and spot problem areas.
Why is integrated facility management in Singapore essential for compliance?
Singapore enforces strict regulatory standards such as the Building and Construction Authority (BCA) energy reporting and different buildings need to comply with different standards, e.g. ISO27001, ISO20000 etc. An integrated facility management system automates reporting and maintains audit logs, thus reducing compliance risks.