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Facility Management - Data Centre and Building Operations Management Software as a Service

A multi-lingual Gen AI Assisted Enterprise Building and Facilities Operations Management Software On-Cloud & On-Premises, to deliver world-class services, optimize maintenance operations, optimize asset lifespan, reduce operational costs and increase tenant satisfaction.

 

Designed to consolidate and streamline building assets, incident management including impact analysis, change management, problem management, Vendor & Tenant management, assets and operations analytics. The Engineering Assist AI Bot empowers teams to quickly diagnose issues, recommend solutions, and support continuous improvement across operations.

 

Maintain continuity and confidence in a dynamic environment of employee, vendor, and supplier changes — PleoService ensures critical knowledge is retained.

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Watch our solution here.

A software that is configured and customized uniquely to your own operations, buildings and team setup.
Gen-AI Engineering Bot

  • Enables engineers to query incidents conversationally (e.g., "What caused this failure?") and supports multilingual communication across global teams.

  • Correlates logs, changes, and historical incidents to identify root causes, recommend next actions, and reduce downtime.

  • Translates logs into readable summaries, citing relevant logs, knowledge-based articles, and past incidents.

  • Learns from historical data and feedback to improve over time, and automatically drafts post-incident reports with timelines and lessons learned

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Monitor Your Data Centers, Buildings Operations, Equipment Uptime, MTTR, Maintenance Backlog and Perform Your Analytics from a 360 View Dashboard

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  • Self-Service Drill Up and Drill Down

  • Self-Service Selection of Filters for Analysis

  • Automated Weekly, Monthly Reporting

  • Dashboard By Data Centers and Across Data Centers

Customer, Tenants & Vendors Self-Service Portal

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Self-Service Portal

  • Announcements

  • Submit and Track Visitation Requests

  • If Facility Work is required, submit Permit to Work, Risk Assessment

  • Submit and Track User Requests

  • Book Resources (Meeting Rooms, Loading Bay)

  • Monitor Incident Tickets

  • Submit and Track New User Account (Authorizer) Application

Organizations

  • Management of Tenants/Customers

  • Management of Suppliers/Vendors

  • Management of Different Buildings

Locations

  • Management of Floors

  • Management of Rooms, Data Halls

  • Management of Different Buildings

Configurations Items/Assets

  • Management of Assets, Inventories

  • Management of Softwares, Hardwares

  • Management of Configurations

  • Associate Relationships for Impact Analysis

  • Track Lifecycle, Warranties

  • All Changes, Incidents, Problem on each Configuration Item

Services

  • Management of Services

  • Management of SLA/SLT (Service Level Targets)

Contracts

  • Management of Tenants Contracts, their assets, inventories, services, SLTs

  • Management of Suppliers Contracts, assets they maintain, services, SLTs

Centralized Operations Ticketing System with Auto-Routing, Auto-Escalations & Prioritization

  • User Requests Module with Configurable Workflow

  • Change Module with Configurable Workflows for Emergency, Routine and Normal Change Types, Work Orders

  • Incident Module with Configurable Workflow with Impact Assessments, Work Orders

  • Problem Module Configurable Workflow with Root Cause Analysis, linking to Incidents

  • Provisioning Module Configurable Workflow

  • Visitation Module with Approval Workflow

  • Resource Module with Approval Workflow

  • User Account Request Module with Approval Workflow

Secure Deployment on Microsoft Azure Cloud

  • Role-Based access control design

  • Audit logging and retention of data access activities or system change activities

  • Continuous security monitoring of resources

  • Detect threats by monitoring requests & responses, internal logs

  • Alerts on suspicious access patterns, activities, upload of malicious content

  • Password policies enforced

  • Multi Factor authentication enforced

Enterprise Integrations

  • Integration with Building Management System (BMS) available

  • Integration with PleoVisitor Management System available

  • Integration with ERP Systems (SAP, Quickbooks) for Invoicing, Billing

  • Integration with IOT Systems

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