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Improve your Data Centre SLA with our Generative AI-Powered Knowledge Bot


In the ever evolving landscape of Data Center Operations Management, Service Management (ITSM), Facility Operations, we're thrilled to announce that PleoService Software is now supercharged with a Generative AI Knowledge Bot, to welcome a new era of operational efficiency and innovation.

PleoService is a Software-as-a-Service on Microsoft Azure and it is also available on the Microsoft App Store. Scroll down to learn more.

PleoService provides you with a 360 View of all your Data Centres and empower you with actionable insights to make data-driven decisions on data centre incidents, problematic assets, insights on brand performances and establishing the framework for predictive maintenance.

Monitor and manage your equipment preventive maintenance and repair costs.

Complete with analytics on User Requests, Visitation Requests, Provisioning, Problem and User Accounts, Data Centre management has never been easier.

PleoService is licensed under the terms of the GNU Affero General Public License Version 3.

Give Your Tenants a Rapid Service Delivery

  • Raising and Tracking User Requests​

  • Raising and Tracking Visitations

  • Book Meeting Rooms, Loading Bays

  • Raising and Tracking Change Requests

  • Raising and Tracking Incidents

  • Real-Time Power & Environmental Readings On-The-Go

  • Impact Analysis

  • Order Cross-Connects

  • Announcements 

  • Rapid Incident Response with AI Powered Knowledge Base

360 Global View & Support

  • Supporting Multiple Buildings

  • Supporting Multiple Locations

  • Supporting Multiple Countries

  • Supporting Multi-Languages

Intelligent Analytics

Visualize and measure your data centre operations with Microsoft PowerBI, the ultimate business intelligence tool that transforms raw data into actionable insights. Experience a revolution in how you monitor, analyze and optimize your Data Centre operations.

Use our strategic, tactical and operational dashboards to measure equipments and human resources. Operational excellence is achievable with PowerBI. Empower your decision making with data. 


  • Integration with Building Management System (BMS) available

  • Integration with PLEOVisitor Management System available

  • Integration with PLEOMaintenance System available (Learn more about our Asset Management and CMMS system for work orders scheduling and AI field service reports)

Customer Self-Service Portal
  • Announcement

  • User Request

  • Environmental Readings

  • Maintenance Calendar

  • Incidents

  • Visitation Request

  • Resource Booking

  • User Accounts Management

  • Order Module

  • Reports

Back-End Operations Portal
  • Operations Assist AI Bot (NEW)

  • User Request Management

  • Configuration Items Management

  • Service Management

  • Contract Provisioning Management

  • Incident Management

  • Problem Management

  • Change Management

  • Visitation, Delivery Management (Fully integrated with PLEOVisitor)

  • Resource Management

  • Approval Workflows

  • Order Module

  • Environmental Readings

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