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Improve your Data Centre SLA with our Generative AI-Powered Knowledge Bot

PleoService

In the ever evolving landscape of Data Center Operations Management, Service Management (ITSM), Facility Operations, we're thrilled to announce that PleoService Software is now supercharged with a Generative AI Knowledge Bot, to welcome a new era of operational efficiency and innovation.

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PleoService is a Software-as-a-Service on Microsoft Azure and it is also available on the Microsoft App Store. Scroll down to learn more.

PleoService provides you with a 360 View of all your Data Centres and empower you with actionable insights to make data-driven decisions on data centre incidents, problematic assets, insights on brand performances and establishing the framework for predictive maintenance.

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Monitor and manage your equipment preventive maintenance and repair costs.

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Complete with analytics on User Requests, Visitation Requests, Provisioning, Problem and User Accounts, Data Centre management has never been easier.

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PleoService is licensed under the terms of the GNU Affero General Public License Version 3.

Give Your Tenants a Rapid Service Delivery

  • Raising and Tracking User Requests​

  • Raising and Tracking Visitations

  • Book Meeting Rooms, Loading Bays

  • Raising and Tracking Change Requests

  • Raising and Tracking Incidents

  • Real-Time Power & Environmental Readings On-The-Go

  • Impact Analysis

  • Order Cross-Connects

  • Announcements 

  • Rapid Incident Response with AI Powered Knowledge Base

360 Global View & Support

  • Supporting Multiple Buildings

  • Supporting Multiple Locations

  • Supporting Multiple Countries

  • Supporting Multi-Languages

Intelligent Analytics

Visualize and measure your data centre operations with Microsoft PowerBI, the ultimate business intelligence tool that transforms raw data into actionable insights. Experience a revolution in how you monitor, analyze and optimize your Data Centre operations.

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Use our strategic, tactical and operational dashboards to measure equipments and human resources. Operational excellence is achievable with PowerBI. Empower your decision making with data. 

Integrations

  • Integration with Building Management System (BMS) available

  • Integration with PleoVisitor Management System available

  • Integration with PleoMaintenance System available (Learn more about our Asset Management and CMMS system for work orders scheduling and AI field service reports)

Customer Self-Service Portal

  • Announcement

  • User Request

  • Environmental Readings

  • Maintenance Calendar

  • Incidents

  • Visitation Request

  • Resource Booking

  • User Accounts Management

  • Order Module

  • Reports

Back-End Operations Portal

  • Operations Assist AI Bot (NEW)

  • User Request Management

  • Configuration Items Management

  • Service Management

  • Contract Provisioning Management

  • Incident Management

  • Problem Management

  • Change Management

  • Visitation, Delivery Management (Fully integrated with PLEOVisitor)

  • Resource Management

  • Approval Workflows

  • Order Module

  • Environmental Readings

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